Returns Policy

Cancellation / Returns

As a consumer, you have the right to cancel the order in writing by fax, letter or e-mail for up to 7 working days from receipt of the goods without giving a reason and the full price and delivery charge will be refunded. You will be responsible for the costs of returning the product. The product should be returned as soon as reasonable practicable unused in a resalable condition. Should you fail to do so we are entitled to charge you for the costs of recovery of the goods. You have a duty to take reasonable care of the goods whilst in your possession.

If on return of any product during the cancellation period it is not received in a unused reasonable condition this may allow us to make a claim for breach of your statutory duty to take reasonable care of the goods.

All returned products of this nature are photographed on arrival at our goods in department.

Refunds

Where a product is returned under the cancellation provisions above we will refund the cost of the product and any order/delivery charges incurred in delivering the product to you within 30 days of receiving notice of cancellation.

Faulty Products

If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Sale of Goods Act 1979 (as amended). Any such products can be returned to us free of charge.

We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence.

Please note if products returned to us under these guidelines, are subsequently found to have been damaged via user error or the products are not faulty any costs incurred by us in the collection and subsequent re - delivery of the machine are to be bourne by the consumer. This would usually be £15.00 for a collection and £7.99 re-delivery cost - however this is a guideline and is dependant on the size and weight of the product.