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Customer Service
- Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Delivery
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Satisfactory delivery is a crucial part of the service offered by World of Power, and we aim to provide an efficient, professional and punctual delivery schedule for all our products. Due to the nature of the equipment we provide, we're committed to providing a safe courier service to get the goods you need in perfect condition.
What are your UK delivery charges?
World of Power is proud to offer free standard delivery on orders exceeding £100.00 (inc. VAT) to mainland England, Wales and Southern Scotland.
Orders under £100.00 (inc. VAT) are subject to a delivery charge of £5.99 (inc. VAT)
Unfortunately, we do not deliver to The Scottish Islands, Isle of Man, Scilly Isles, Channel Islands, and any countries outside of mainland UK.
Please note: If you choose to purchase a product for forward delivery to an address outside our delivery area; should the item require any kind of repair or replacement, we can only collect the product from an UK address.
All orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)
- AB
- FK 19 -21
- IV 1-28, 30 – 37, 40, 54, 63
- KW 1-3, 5-14
- TA 21-40
- PH 15-26,30-41, 49-50
- PA 21-40
All Pallet orders to be delivered to the following Highlands & London postcodes will incur an additional delivery surcharge of £17.99 (inc. VAT)
- AB
- DD
- IV
- KW 1-14
- PA 41
- PH
- E, EC
- N, NW
- SE, SW
- W, WC
All Pallet orders to be delivered to the following postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)
- DG
- EH
- FK
- G
- KA 1-26
- KA 29-30
- KY
- ML
- PA 1-19
- SA
- TD
- TR
These charges are added to your order automatically if your order falls under these categories.
Delivery Schedule
Items in stock are normally despatched within 24 hours on a next day carrier service. Out of stock items are typically available within 14 working days, our customer service department will contact you if we foresee any delays beyond this, with the option to cancel your order.
You will be notified by e-mail when your order is despatched, this e-mail will include your order consignment number and carrier contact details.
Please note we can not be held responsible for any orders delayed in the carrier service as this is simply beyond our control.
All orders need to be signed for and cannot be left without a signature.
Important Notice
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED'
If the number of parcels do not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'
It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
Privacy & Security
World of Power is committed to preserving the privacy of all visitors to our website at www.worldofpower.co.uk.
Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
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Information that we collect from you
When you visit, register or order products or services on www.worldofpower.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at [email protected].
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at [email protected].
Security and Data Protection
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at [email protected]. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes and Notification
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to [email protected].
Returns & Replacements
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As a consumer, you have the right to cancel the order in writing by fax, letter or e-mail for up to 7 working days from receipt of the goods without giving a reason and the full price and delivery charge will be refunded. You will be responsible for the costs of returning the product. The product should be returned as soon as reasonable practicable unused in a resalable condition. Should you fail to do so we are entitled to charge you for the costs of recovery of the goods. You have a duty to take reasonable care of the goods whilst in your possession.
If on return of any product during the cancellation period it is not received in a unused reasonable condition this may allow us to make a claim for breach of your statutory duty to take reasonable care of the goods.
All returned products of this nature are photographed on arrival at our goods in department.
Refunds
Where a product is returned under the cancellation provisions above we will refund the cost of the product and any order/delivery charges incurred in delivering the product to you within 30 days of receiving notice of cancellation.
Faulty Products
If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Sale of Goods Act 1979 (as amended). Any such products can be returned to us free of charge.
We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence.
Please note if products returned to us under these guidelines, are subsequently found to have been damaged via user error or the products are not faulty any costs incurred by us in the collection and subsequent re - delivery of the machine are to be bourne by the consumer. This would usually be £15.00 for a collection and £7.99 re-delivery cost - however this is a guideline and is dependant on the size and weight of the product.
Ordering
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We value your security as top priority at World of Power, and you can enjoy peace of mind from our triple protection process to guard your details when you order on line with us.
As well as privacy protection, we aim to dispatch your order as quickly and efficiently as possible from our warehouse.
You can order on line at worldofpower.co.uk Or contact our web sales advisers on 01298 213 145, please note on orders placed by telephone goods must delivered to the cardholder's address.
Please note whilst you will be able to place American Express orders online to a different delivery address it is our internal policy to only deliver these orders to the card holders address. You will be conacted and asked if this is ok or with the option to cancel your order.
Opening hours for telephone orders are:
Monday to Friday - 10.00am to 4.00pm
Saturday - 9am to 1.00pm
Sunday - Closed
Bank Holidays - Closed
If you are having any problems ordering online, please contact customer services who will be happy to try and help.
Handling your order
We despatch most of our goods from our central warehouse located in Buxton, Derbyshire. However to increase speed of delivery some products may be delivered directly from the manufacturer's own distribution centres. All goods are delivered via a reputable national carrier who will deliver direct to your door.
- Payment, Pricing & Promotions
