OPEN AND ACCEPTING ORDERS VIA THE WEBSITE FOR DELIVERY / COLLECTION. SHOWROOM OPEN FOR COUNTER SERVICE.

Help Centre

 

Ordering
What payment methods do you accept?
Credit / Debit Card, Paypal, Bacs, Apple Pay, Cash and Cheque.
When is payment taken for an order?
At the time of ordering.
Where will my order be dispatched from?
We dispatch most of our goods from our central warehouse located in Buxton, Derbyshire. However to increase speed of delivery some products may be delivered directly from the manufacturer's own distribution centres. All goods are delivered via a reputable...
Can I cancel my order?
Yes, please email.
Do you price match?
We tend to offer the very best pricing online on each product we sell, should you wish for us to look into a price match please email all the information of the price match to webteam@worldofpower.co.uk who will be able to look into this for you.
How secure if my information when I place an order?
World of Power fully comply with the data protection act.
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Delivery
Where do you deliver to?
We currently offer delivery throughout the UK mainland. Delivery charges will be quoted for at the checkout. Unfortunately at this time we are unable to offer delivery to Ireland, any of the offshore islands or outside of the UK.
It’s 4pm, if I order a next day delivery will it come tomorrow?
Our cutoff for next day delivery is currently 3pm, orders placed after this time will not be processed for dispatch until the next working day.
Does everything on the website have next day delivery available?
No, unfortunately some items need to be ordered from a central warehouse or come direct to you from the central warehouse. We can only offer next day delivery on items showing as ‘IN STOCK’. If next day delivery is available on your order this will be...
How long does delivery take?
Each item on the website has a delivery time listed within the product information, dispatch time is also listed within the checkout. As each item is different you would need to refer to these pages to quote a delivery time. If any further delays are...
Can I track my order?
At the point that your parcel is dispatched from our warehouse you will receive an e-mail confirmation giving you full tracking information and a link to the courier partner’s website - please double check your junk box as sometimes emails can land here...
Will all my items be delivered at once?
If you order several items together and one is out of stock this will delay the whole order being dispatched, this will automatically default to the longest lead time product on the order. We do not part ship orders as standard, if you wished for us ...
Do you deliver on weekends?
We can deliver items showing as ‘IN STOCK’ on a Saturday should you wish, this option is at an additional premium. If Saturday delivery is available on your order this will be offered and quoted for within the checkout.
What are your delivery charges?
Please refer to our delivery section for full information regarding delivery charges - https://www.worldofpower.co.uk/shipping.html
Why am I being charged delivery?
Orders under £100 are subject to delivery, orders over £100 include standard free of charge delivery but unfortunately there are some postcodes which incur additional costs from the couriers which we cannot cover, more information can be found under ...
I will not be home for the delivery, what will happen?
For parcel deliveries the courier will leave you a card with their details and consignment number giving full information on how to re-arrange the delivery. For pallet deliveries the courier service will only attempt delivery once, the standard delivery...
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Returns
I no longer want my goods, can I return my order?
Orders can be returned in an unused resalable condition, please see our returns page for more information.
My order has arrived damaged what should I do?
We are sorry to hear your item has not arrived in the expected condition, please email webteam@worldofpower.co.uk with your order information, a description of the damage and also images of the damage where possible to allow us to rectify the issue quickly...
My order has arrived and an item is faulty, what should I do?
If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights. Please email webteam@worldofpower.co.uk with your order information...
I have received the wrong item, it’s not what I ordered what should I do?
We are sorry to hear you have an issue with a product delivered, please email webteam@worldofpower.co.uk with your order information and information on the item received and the item ordered. Any supporting images can be attached to the email to help...
When will I receive my refund?
Refunds will only be processed once goods have been received back and have been inspected. Once processed, refunds usually appear back within your account within 3-5 days of the refund being processed. Orders originally placed online will receive a credit...
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Buxton Showroom
Can I visit your showroom to view a product?
Yes our Buxton showroom is open Monday – Friday 9am-5pm and Saturdays 9am – 1pm. If you are interested in a particular product we would recommend emailing webteam@worldofpower.co.uk or calling our showroom on 01298 213 123 to ensure we have the particular...
Can you service my chainsaw?
World of Power have a team of accredited engineers whom are able to service and repair garden machinery, power tools and much more. Please call 01298 213 123 with more information on the item you wish to have serviced or call into our Buxton showroom...
Can you repair my chainsaw?
World of Power have a team of accredited engineers whom are able to service and repair garden machinery, power tools and much more. Please call 01298 213 123 with more information on the item you wish to have serviced or call into our Buxton showroom...
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Further Information
My Discount Code will not work
Periodically we may have an active discount code which will only be available on our social media or channels – we do not advertise discount codes on other voucher websites. Please ensure your discount code is one currently advertised by World of Power...
Will my chainsaw come with the bar and chain included?
Yes all chainsaws sold by World of Power contain the engine unit, bar, chain and scabbard as standard, in the selected length.
Will my chainsaw arrive assembled?
World of Power now offer a premium assembly service where we will build and test your chainsaw prior to dispatch, this is an additional service which carries a premium. Any item which has this service available will offer this within the product page...
Can you supply gas for my BBQ?
We can supply gas locally using our own transportation but we cannot send gas out via the courier network. Please email webteam@worldofpower.co.uk with information on the gas bottle size (6kg / 11kg) and the full delivery address and we will advise on...
How do I register my machine for the manufacturing warranty?
World of Power register Stihl, Husqvarna and Makita items on your behalf when the good are dispatched so there is no need for you to do anything. Some Makita branded products can be registered for an additional 2 years warranty via the Makita UK website...
I wish to make a complaint, whom do I need to speak with?
We are very sorry to hear you are unhappy and wish to make a complaint; please email webteam@worldofpower.co.uk OR write to our office address found within the contact us section of our website addressing to the Customer Services Manager. Please include...
A free item I received is not what I expected, how can I resolve this?
Where possible we supply free of charge items as per the description on the website, however we reserve the right to supply an alternative product to the same quality and value if necessary depending on stock levels.
Do you respect my privacy?
Yes, at World of Power you will not be bombarded with emails, we do occasionally send out related emails to products you have purchased but this is not very often to avoid annoyance. And of course you can opt out if you do not wish to receive any emails...
How can I contact World of Power?
Email – webteam@worldofpower.co.ukLive chat – this function is available during office hours (Monday – Friday 9am-5pm)Telephone – for the office call 01298 213 145, for the showroom call 01298 213 123.Showroom – you can visit our showroom during opening...
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