Terms, Conditions & Disclaimers
Terms & Conditions
These Terms and Conditions govern the supply of goods sold by World of Power.co.uk Limited ("we" and "us") to the customer ("you")
- World of Power.co.uk Limited
- Dew Pond Lane
- Tongue Lane Industrial Estate
- SK17 7LF
- Telephone: 01298 213 145 (calls charged at standard rate)
- Fax : 01298 213 129
- E-mail: firstname.lastname@example.org
- Customer Services
- World of Power.co.uk Limited
- Dew Pond Lane
- Tongue Lane Industrial Estate
- SK17 7LF.
Showroom Hours: Monday to Friday 9.00am to 5.00pm (excluding Bank Holidays)
Showroom Hours: Saturday 9.00am to 1.00pm
Telephone hours: Monday to Friday 10.00am to 5.00pm (excluding Bank Holidays)
Registered VAT No. 758155603
Company Registration No. 4461783
Terms and conditions do not affect your statutory rights as a consumer. The consumer's statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).
Purchasers are required to be 18 or over and accept our full terms, conditions & disclaimer before products are dispatched.
Errors and Omissions Excepted (E&OE):
Every care is taken by World of Power.co.uk Limited to ensure that all information on their website is present and correct - sometimes there may still be errors on this website. If you find an error or omission, please let us know, and we will correct is as soon as possible after verification. To the fullest extent permitted at law we shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on the site. World of Power will not be liable to you for any indirect or consequential loss, damage or expenses (including but not limited to loss of profits, business or goodwill) and shall have no liability to pay any money to you by way of compensation. We apologise for any inconvenience that may be caused due to any errors or omissions present and will do what we feel is reasonable in way of rectifying the error.
Price and Payment
We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing.
VAT @ 20% is already included in prices shown. Professional products maybe shown excluding VAT.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices in our showroom may vary to those shown on the website.
All goods remain the property of World of Power.co.uk Limited until payment has been received in full.
For any orders over £1000 we reserve the right to ask for payment via BACS or Chaps transfer we will cover up to £25.00 pounds in Chaps charges where applicable. In these instances no funds will be taken from your card, this will apply especially in cases where goods are not being delivered to the registered card address.
Please note whilst you will be able to place American Express orders online to a different delivery address it is our internal policy to only deliver these orders to the card holders address. You will be conacted and asked if this is ok or with the option to cancel your order.
World Wide Pricing Fluctuations
As we are sure many of you are aware this past year has been one of financial instability in the world market, the likes of which most of us have never seen. Unfortunately the downside of this is that the cost of many products has increased on a monthly basis. The pound (£) has weakened against the US dollar by approximately 25% & against the Euro by nearly 30%. Manufacturers and suppliers are changing prices monthly & it is extremely difficult to keep up with these fluctuations. Many of our products are sourced from abroad & those that are not are still made from imported materials.
The upshot of this is that occasionally a price shown on this web site will be incorrect due to an unforeseen uplift in our buying price and we may have to contact you with a price change before accepting your order. We will endeavour to control rising costs as much as possible but in these time please bear with us as we are sure things will level out in due course.
Price Promise Products
This offer is to match genuine prices on websites where the item is in stock for immediate dispatch, excluding 3rd party websits such as Ebay and weekend sale prices. Price match will be on the product only and will not include any promotional items we offer when at full price.
What are your UK Delivery Charges?
World of Power is proud to offer free standard delivery on orders exceeding £100.00 (inc. VAT) to mainland England, Wales and Southern Scotland. Orders under £100.00 (inc. VAT) are subject to a delivery charge of £5,99 (inc. VAT) Unfortunately, we do not deliver to The Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Channel Islands, and any countries outside of mainland UK.
If you choose to purchase a product for forward delivery to an address outside our delivery area; should the item require any kind of repair or replacement, we can only collect the product from an UK address. All orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)
All Pallet orders to be delivered to the following London postcodes will incur an additional delivery surcharge of £17.99 (inc. VAT)
All Pallet orders to be delivered to the following postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)
These charges are added to your order automatically if your order falls under these categories.
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED'
If the number of parcels does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'
It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
Items in stock are normally despatched within 24 hours on a next day carrier service. Out of stock items are typically available within 14 working days, our customer service department will contact you if we foresee any delays beyond this, with the option to cancel your order.
You will be notified by e-mail when your order is despatched, this e-mail will include your order consignment number and carrier contact details.
Please note we can not be held responsible for any orders delayed in the carrier service as this is simply beyond our control.
All orders need to be signed for and cannot be left without a signature.
Cancellation / Returns
If you are a consumer, you have the right to cancel the order in writing by fax, letter or e-mail within 30 working days after the day on which the goods are received. Without giving a reason and the full price and delivery charge will be refunded.
We do try to keep the whole process fair and reasonable but we do have to charge for return delivery of products, unless the item(s) was delivered in error or is defective. We do ask that you pay for the return of sending goods back to ourselves and do so as soon as reasonably practicable. Should the item be defective or delivered in error, naturally we will cover the cost of the return.Should you fail to do so, we are entitled to charge you for the costs of recovery of the goods.
We ask that all goods are returned in their original packaging with all included such as manuals, attachments or freebies. If they are not, and other packaging and collection services are needed you must pay the extra costs. You have a duty to take reasonable care of the goods whilst in your possession. All returned products of this nature are photographed on arrival at our goods in department.
If on return of any product during the cancellation period it is not received in a reasonable condition this may allow us to make a claim for breach of your statutory duty to take reasonable care of the goods.
Where a product is returned under the cancellation provisions above we will refund the cost of the product and any order/delivery charges incurred in delivering the product to you within 30 days of receiving notice of cancellation.
If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Sale of Goods Act 1979 (as amended). Any such products can be returned to us free of charge.
We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence.
Guarantees and Warranties
All guarantees, warranties and assistance from World of Power are offered in addition to your statutory rights as a consumer.
Complaint Handling Procedure
The Company endeavours to respond to complaints within 5 working days. We always endeavour to handle complaints fairly and swiftly, keeping the customer informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact our customer services department, the contact details of which are:
Telephone - customer services on 01298 213 145
Supply of Free of charge Products
Where possible we supply free of charge products as per the description on our website, we reserve the right to supply an alternative product of the same quality and value if necessary.
*Please note free of charge products advertised on our web sites only apply to online orders, click and collect and retail showroom orders.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us, please contact us for more details.
Under the Waste Battery Regulations, Worldofpower.co.uk are now offering a take back scheme for all portable waste batteries (Details of your take back service can be entered here e.g.You can return your waste batteries to our business premises in person (please do not post)).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.