Welcome to worldofpower.co.uk

Call us on Buxton 01298 213145

Terms, Conditions & Disclaimers

» General 

» Price and Payment

» Pricing Fluctuations

» What are our UK Delivery Charges?

» Delivery Schedule

» Damage in Transit

» Pre-Delivery Inspection & Assembly Service

» Conformity With Contract

» Cancellactions / Returns

» Faulty Products

» Guarantees and Warranties

» Complaint Handling Procedure

» Alternative Dispute Resolution

» Supply of Free of Charge Products

» WEEE Regulations

» Terms of Use

» How We Handle Your Data

General

By using this site, you agree to the following Terms & Conditions. If you do not agree to these terms, you may not use this site. World of Power.co.uk Ltd reserve the right, at any time, to modify, alter or update these terms of use and you agree to be bound by such modifications, alterations or updates on subsequent visit.

These Terms and Conditions govern the supply of goods sold by World of Power.co.uk Limited ("we" and "us") to the customer ("you")

World of Power.co.uk Limited

Dew Pond Lane, Tongue Lane Industrial Estate

Buxton

Derbyshire.

SK17 7LF

Telephone:            01298 213 145 (calls charged at standard rate)

Fax:                       01298 213 129

E-mail:                   webteam@worldofpower.co.uk

Showroom Hours: Monday to Friday 8.30am to 5.00pm (excluding Bank Holidays) Saturday 9.00am to 1.00pm

Telephone Hours: Monday to Friday 9.00am to 5.00pm (excluding Bank Holidays)

Registered VAT No. 796495653

Company Registration No. 4461783

These Terms and Conditions do not affect your statutory rights as a consumer. The consumer's statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended), The Consumer Protection Act (1987), The Consumer Contracts Regulations (2014) and the Consumer Rights Act (2015)

Purchasers are required to be 18 or over and accept our full terms, conditions & disclaimer, before products are dispatched.

All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are based on these Terms and Conditions and are subject to acceptance by us either:

  • delivering the goods to you; or
  • providing the goods that you have purchased to you in our retail showroom, at which point a legally binding contract is constituted between us.

The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

Errors and Omissions Excepted (E&OE): 

Every care is taken by World of Power.co.uk Limited to ensure that all information on the website is present and correct - sometimes there may still be errors on this website. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification. To the fullest extent permitted at law, we shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on the site. World of Power will not be liable to you for any indirect or consequential loss, damage or expenses (including but not limited to loss of profits, business or goodwill) and shall have no liability to pay any money to you by way of compensation. We apologise for any inconvenience that may be caused due to any errors or omissions present and will do what we feel is reasonable in way of rectifying the error.


Price and Payment

We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing.

All product prices on the website include VAT @ 20%.

Prices exclude delivery which will be calculated immediately prior to checkout.

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices in our showroom may vary to those shown on the website. 

All goods remain the property of World of Power.co.uk Limited until payment has been received in full.

By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card because of our processing of your credit/debit card payment in accordance with your order or purchase.

We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility

For any orders over £1000 we reserve the right to ask for payment via BACS or Chaps transfer we will cover up to £25.00 pounds in Chaps charges where applicable. In these instances, no funds will be taken from your card. This will apply especially in cases where goods are not being delivered to the registered card address.

Please note whilst you will be able to place American Express orders online to a different delivery address it is our internal policy to only deliver these orders to the card holders address.  You will be contacted and asked if this is acceptable or will be offered the option to cancel your order.

Price Promise Products

We offer to match genuine prices on websites where the item is in stock for immediate dispatch, excluding 3rd party websites such as EBay and weekend sale prices.  Price match will be on the product only and will not include any promotional items we offer when at full price.


Pricing Fluctuations

Due to continuing instability in world financial markets, both suppliers and manufacturers are being forced to constantly adjust their prices to reflect the instability of the dollar. Many of our products are sourced from abroad & those that are not are still made from imported materials so fluctuations in exchange rates cause us to continually monitor our prices.

Such variations mean that prices shown on this web site may occasionally be incorrect due to unforeseen increases in our buying price. Therefore, we may have to contact you with a price change before accepting your order. We will endeavour to control rising costs as much as possible but many of the price rises are out of our direct control.


What Are Our UK Delivery Charges?

World of Power offers free standard delivery on orders exceeding £100.00 (Inc. VAT) to mainland England, Wales and Southern Scotland.

Orders to the UK mainland under £100.00 (Inc. VAT) are subject to a delivery charge of £5.99 (Inc. VAT) whilst orders to Northern Ireland are subject to a delivery charge of £25.00 for a parcel and £75.00 for a pallet.

We do not deliver to The Scottish Islands, Isle of Man, Scilly Isles, Channel Islands, and any countries outside of mainland UK. If you choose to purchase a product for forward delivery to an address outside our delivery area, should the item require any kind of repair or replacement, we can only collect the product from a UK address.

All orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (Inc. VAT)

AB, FK19-21, IV, KW, PH15-50 and PA21-40.

All Pallet orders to be delivered to the following London postcodes will incur an additional delivery surcharge of £17.99 (Inc. VAT)

E, EC, N, NW, SE, SW, W and WC.

All Pallet orders to be delivered to the following postcodes will incur an additional delivery surcharge of £7.99 (Inc. VAT)

AB, DD, IV, KW1-14, PA41 and PH.

These charges are added to your order automatically if your order falls under these categories.


Delivery Schedule

Items in stock are normally despatched within 24 hours on a next day carrier service. Out of stock items are typically available within 3-6 working days. Our customer service department will contact you if we foresee any delays beyond this, with the option to cancel or amend your order.

Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. A valid signature is required on collection or delivery and cannot be left without you’re prior authority, should you wish to authorise this please email webteam@worldofpower.co.uk.

You will be notified by email when your order is dispatched, this email will include your order consignment number and carrier contact details.

In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We cannot be held responsible for any orders delayed in the carrier system as this is beyond our control.

You must do all that you reasonably can to enable delivery to take place at the given time and place. If the parcel delivery fails the carriers will leave a calling card for you to re-arrange the delivery which must be done by you within 3 days. For pallet deliveries the delivery must be accepted on the date arranged prior to the delivery, should this fail any cost of re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

For reasons of health and safety and to avoid any property damage, items dispatched via a pallet delivery service can only be delivered to the exterior of a ground floor location at the delivery address and on to hard standing. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing. The pallet will not be removed by the delivery driver; this will be down to you to dispose of.

Upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. Despite delivery or collection, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full.

If you choose to arrange collection of a product by using your own carrier, we cease to be responsible for your consignment as soon as we hand them over to the carrier.


Damage in Transit

If parcels / pallets are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED'.

If the number of parcels / pallets does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'.

Should you not have the time to check the parcel / pallet please sign for the goods as ‘UNCHECKED’.

It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.

All carrier related damages and discrepancies must be reported to us within 2 working days via email. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.


Pre-Delivery Inspection & Build Up Service

Pre-Delivery Inspection

 Many of the garden machinery tools that we sell are covered by a PDI (Pre-Delivery Inspection) before we send them out to you. This will ensure that you are not disappointed by receiving a faulty item.  

All the following tools receive a PDI carried out by a manufacturer trained and approved technician prior to despatch.

  • Stihl
  • Viking
  • Husqvarna
  • Makita

A PDI involves the technician undertaking the some or all or some of the following processes:

  • Removing the product from its box
  • Filling with fuel and oil
  • Fitting the chain (where required)
  • Starting and running to manufacturer’s specification
  • Draining off fuel and oil
  • Repacking in original box – some additional packaging may be provided

Unless stated otherwise, the PDI will be carried out free of charge.

Premium Assembly Service

We now offer a premium assembly service on the Husqvarna 236 and 135 petrol chainsaws. Within this service we will PDI your chainsaw as normal, but rather than dismantling the chainsaw to fit back in the original packaging, we will leave the bar and chain assembled and re-package in an outer box to ensure your parcel arrives with you in satisfactory condition. 

The cost for this service is £4.99 (Inc. VAT) per item and you will be contacted by one of our sales agents to discuss this prior to the item’s despatch. This additional cost is to cover the additional packaging used.

This service is ideal for those who are not confidant in assembling the chainsaw themselves or first time chainsaw users / owners. We will not be held responsible for issues arising from incorrect assembly by you should you choose to assemble the item yourself.


Conformity with Contract

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact a member of our Customer Services team.


Cancellation & Returns

Cancellation Within the Statutory Period

Providing you are a domestic consumer, under the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after the day on which the goods were received, without giving a reason.

Cancellation must either be in the form of an email, letter or facsimile and sent to our address as listed in the ‘contact us’ section of the website. Since the process of cancellation is time sensitive and requires a clear record of correspondence, we strongly suggest you email your cancellation request to us at the email below:

webteam@worldofpower.co.uk

Within 48 hours of sending your request, you will receive a confirmation email from us together with an outline of the process. If you have not received notification with the stated period, you should contact our customer service team on 01298 213 145.

If you cancel your order under these provisions, then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods.

You must make sure that you take good care of the goods and that they are undamaged and not rendered unsaleable through excessive or inappropriate use during the “cooling off” period. Wherever possible, goods should be returned in their original packaging but, if this is not possible, you must make sure that you pack the item securely for forward transit. Please ensure that your name and address are clearly marked on the outside packaging so that we can identify it upon its receipt in our warehouse.

If your product is petrol powered, please ensure your machine is drained of all fuel and oil and is packed suitably and securely for carriage, preferably in its original packaging. It is your responsibility to ensure that your product is packed sufficiently well to ensure it is not damaged in transit.

All products will be checked in our warehouse on return however, Assuming the goods are returned as described above, the full price and standard delivery charge will be refunded within 14 days of receiving your returned item. Goods must be received by us within 14 days of the date of receipt by us of your notice to cancel.

If the product has been used and returned within the 14-day period, the amount of refund will depend on the product’s condition and any cosmetic or other damage from use.

If you are returning items that were originally delivered by pallet, please be aware that the costs to send them back will be considerably higher than the standard the price you were originally charged for delivery and you may be charged any difference.

Extended Christmas Returns

Please note we are offering an extended Christmas returns policy for items purchased as gifts purchased between 1st November 2017 and 24th December 2017. Items must be returned as described as above and will be inspected upon return. Goods outside of the 14 day period can be retuned for exchange or refund and will be offered at World of Power's discretion.

Returns Outside of The Statutory Period

If your purchase is outside of the 14-day cancellation period, has not been supplied to you in error or is not defective, we are under no obligation to accept a return of a product for exchange or refund. We will, however, treat any such request on its individual merits and may agree to products return.

If we agree to accept a product back for return outside of the 14-day period, we may make a usage allowance for wear and tear and will charge for the cost of collection and/or return.


Faulty Products

If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Consumer Rights Act (2015). Any such products can be returned to us free of charge.

Without prejudice to your right to cancel orders, if you have notified us of a problem with the goods within 30 days of delivery or collection, we may at our option either offer to replace or repair any goods that are damaged or defective upon delivery or collection or cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.

If an item develops a fault after 30 days following delivery or collection, and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

We will not be liable to you, whether arising because of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising because of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence. 

Wherever possible, we ask that all goods are returned in their original packaging with all accessories included such as manuals, attachments or freebies. If they are not, and other packaging and collection services are needed, we may ask you to pay the extra costs. You have a duty to take reasonable care of the goods whilst in your possession. All returned products of this nature are photographed on arrival at our goods in department.

It is your responsibility to ensure that your look after the product and keep it secure until we collect it. If you are returning the product to us yourself, you must ensure the same.

If an item is deemed to be operating within the manufacturers specification, it will be returned to you and we will charge for the return delivery of products.

Charges are as follows:

Products Up To 20kg (Inc. packaging)                       £ 15.00

Products Between 21kg and 30kg (Inc. packaging)     £ 20.00

Products Over 30kg           (Inc. packaging)                         £ Contact us for Quote

The above is subject to VAT at the current rate.


Guarantees and Warranties

All guarantees, warranties and assistance from World of Power are offered in addition to your statutory rights as a consumer.


Complaint Handling Procedure

The Company endeavours to respond to complaints within 5 working days. We will attempt to handle complaints fairly and promptly, keeping the customer informed about progress. Feedback on how we can improve our service is always welcome. In all cases, please do not hesitate to contact our customer services department, the contact details of which are:

World of Power Customer Services         01298 213 145


Alternative Dispute Resolution

Because of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to provide you with information regarding alternative dispute resolution (ADR) schemes.

  • The following is a link to the European Online Dispute Resolution platform

http://ec.europa.eu/odr) 


Supply of Free of Charge Products

Where possible, we supply free of charge products as per the description on our website, however we reserve the right to supply an alternative product of the same quality and value if necessary. Free of charge products advertised on our website only apply to online orders and click & collect orders placed via the website.


WEEE Regulations

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us, please contact us for more details.

Under the Waste Battery Regulations, Worldofpower.co.uk are now offering a take back scheme for all portable waste batteries.

Our nominated take back service is:

Valpak Limited 
Stratford Business Park 
Banbury Road 
Stratford-Upon-Avon 
CV37 7GW

www.recycle-more.co.uk

You can return your waste batteries to our business premises in person but, due to regulations imposed by The Royal Mail, you cannot post them.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.


Terms of Use

Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use this website.

Intellectual Property Rights

Unless otherwise stated, World Of Power.co.uk Ltd owns the intellectual property rights in the website and material on the website.

Subject to the licence below, all these intellectual property rights are reserved.

Licence to Use Website

You may view, download for caching purposes only and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

a) republish material from this website (including republication on another website);
b) sell, rent or otherwise sub-license material from the website;
c) show any material from the website in public without our written consent;
d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
e) edit or otherwise modify any material on the website;
f) redistribute material from this website without our written consent.

Limitations of Warranties and Liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is updated at any specifically set frequency.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or about this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

a) we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any loss or damage of any nature.

b) we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any consequential, direct, indirect or special loss or damage;

(c) we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third Party Rights

Except for our partners, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Variation

We may revise this disclaimer from time-to-time.  The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website.  Please check this page regularly to ensure you are familiar with the current version.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


How We Handle Your Data

So that we can offer you the best service possible, we need to collect information from you when you order from us. However, we recognise that the privacy of our customers’ personal information is very important and we are committed to maintaining it.

We do not collect any personal information about you on our website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you to process your order.

The Information We Collect

Information we request and hold may include, but is not limited to, the following:

  • Your name
  • Billing and delivery postal addresses
  • Phone and/or fax numbers
  • Email addresses
  • Usernames (for account holders)

How We Use Your Data

We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:

  • To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order
  • For the purposes of administering promotions such as competitions and prize draws.
  • To monitor and improve our services and our website.
  • To manage your marketing preferences, including opting out entirely.
  • To contact you if there is a query regarding your order.
  • If you purchase goods on our website, you may be sent an email requesting whether you would like to review the service you received.
  • To verify your identity.
  • In certain circumstances to process your order and to verify your identity, we may call the telephone number you have provided to perform security checks and to request that you verify certain information.
  • To enable us to comply with any legal or regulatory requirements.
  • In the detection and prevention of fraud or other crimes.
  • To assist with any of your customer queries.
  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
  • To provide an e-Receipt for a store purchase.

How We Protect Your Information

We endeavour to protect the information you provide and have various security procedures in place. Any payment transactions are handled entirely by our secure payment partners and are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties. Once used for the purposes of your sales transaction, your credit or debit card data is destroyed.

All customer information entered via this website is stored on our secure servers, where it can only be accessed by authorised personnel for the purposes of processing customer orders. Trade account customers may also have access to some of their account details via this Website.

We have also installed a mechanism that uses digital server identities so that you can be sure that the website you access is our Website. This is done using one of the internet Trusted Certification Authorities. If you access any secure pages of our Website, your browser will be provided with an electronic certificate confirming that you have accessed our Website and all communications will be encrypted. Firewalls are used to block unauthorised traffic to the servers and the actual servers are in a secure location which can only be accessed by authorised personnel.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as BT), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. It does not include any personally identifiable information – we can’t tell who you are, only what you did while on our site. We use this information, in aggregate, to determine how many people visit our site, how they found us and if they experienced any problems on the site.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies also allow web applications to respond to you as an individual; the website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes. Cookies also enable our website to ‘remember’ your basket as you move from one page to another and to allow account holders to login to their accounts.

Overall, cookies help us provide you with a better website by remembering your shopping basket, allowing access to user accounts and enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to disable or selectively turn off our cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Review Requests

We use a service called Trust Pilot to gather customer reviews of our service so that new customers can buy from us in confidence. After you make a purchase from us, you may receive an email from Trust Pilot inviting you to leave a review of the service you received, but you are under no obligation to respond. Your data will only be used in the first instance to generate an automated email containing a unique link for you to leave a review.

If you choose to leave a review, this will be handled by the Trust Pilot website and this interaction will be governed by their Privacy Policy.

Trust Pilot’s full privacy policy can be found at: legal.trustpilot.com/end-user-privacy-terms

Publication of Comments Online

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allowing 14 days to investigate and resolve the problem and/or respond in writing. If you are still dissatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

Publication of negative material that is untrue will result in an action for libel against the publisher.

Links From The Website To Other Sites

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updating Your Details

If any of the personal data that you have provided to us changes, please provide us with the correct details by sending an e-mail entitled “Change of details” to webteam@worldofpower.co.uk

Contacting us 

We welcome your views about our Website and this Policy. You can contact us as follows:

Email:                    webteam@worldofpower.co.uk

Telephone:             01298 213 145

Address:                World of Power.co.uk Limited, Dew Pond Lane, Tongue Lane Industrial Estate, Buxton, Derbyshire. SK17 7LF

Should you wish to access the personal information that we hold about you please write to us at the above address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee. We will then respond to you within forty (40) days of the date of your request.

Changes To Our Policy

 If we change our Policy, we will post the changes on this page and we may also place notices on other pages of the Website, so that you can check our current policy at any time. If we make any changes that might significantly affect the way we deal with your information, we may also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.

Page last updated July 2017